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The Proud Trust may make changes to these terms at any time, and we will always post the most up to date version here. Any changes that we do make will be applied immediately.
Surveys
At the end of your conversation you will receive a link to a feedback survey. The information you provide in this survey will help us learn about your experience and improve our service. It is important to remember when completing the survey that:
- You do not have to answer any or all of the questions if you don’t want to.
- The answers that you do give will be anonymous, so we won’t be able to see who gave the answers.
- For some of the questions you can give longer answers, remember not to give your name or anyone else’s name so the answers stay anonymous.
- The anonymous responses to these surveys may be shared with external people for evaluation purposes
Proud Connections is here to listen and support young people aged 13+ and adults who support young people aged 8+, and we can talk about anything you need. However, there are times when we may need to end the conversation, if you are using the chat in any of the following ways:
- Threatening, harassing or abusing the service, its operators or other users.
- Pretending to be someone else
- Misusing the service (for example ‘prank’ messages)
- Sexually inappropriate messages
- Any use of the service with malicious intent
The operators have the right to end the chat at any point if you do any of the above. If necessary, or if you continue to access and use the service in an unacceptable way, we may also block you from using the service again in the future.
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We are always interested to hear your feedback about our services. Any feedback we get will be used to develop our services to make sure we are supporting people in the best way possible. TPT staff member
We are always interested to hear your feedback about our services. Any feedback we get will be used to develop our services to make sure we are supporting people in the best way possible. TPT staff member
We are always interested to hear your feedback about our services. Any feedback we get will be used to develop our services to make sure we are supporting people in the best way possible. TPT staff member
We are always interested to hear your feedback about our services. Any feedback we get will be used to develop our services to make sure we are supporting people in the best way possible. TPT staff member