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If you start private browsing before accessing The Proud Trust website, nothing will be saved in your browser history. Again, we are going to show you how to do this on some of the most popular internet browsers (Chrome, Safari, Microsoft Edge and Firefox), but you should be able to find information on how to do this in other browsers online, but if not speak to one of our chat operators and we will try to help.

Once you have started private browsing, a new window or tab will open. You will then be able to use this private page to access The Proud Trust website; your history will not be saved while in private mode.

Chrome:

‘Incognito mode’ on a desktop:

  • Open Chrome
  • Click the three dots in the top right-hand corner of the page
  • Select ‘New incognito window’.

On a desktop you can also press ‘Ctrl, Shift and N’ on your keyboard at the same time to bring up an incognito window.

‘Incognito mode’ on a mobile (these steps might be slightly different depending on what device you are using):

  • Open Chrome
  • Tap the three dots at the bottom of your screen
  • Select ‘New Incognito Tab’.

Safari

On a desktop (Mac):

  • Open Safari
  • Press ‘file’ in the top left
  • Select ‘New Private Window’

On a mobile (iPhone):

  • Open Safari
  • Tap the two squares in the bottom right
  • Tap ‘Private’ in the bottom right
  • When you are finished, tap the two squares again and swipe each tab left to clear them
  • Press ‘Private’ again to exit private browsing.

Microsoft Edge

‘InPrivate window’ on a desktop:

  • Open Microsoft Edge
  • Press the three dots in the top right corner
  • Select ‘New InPrivate Window’

‘InPrivate window’ on a mobile (these steps might be slightly different depending on what device you are using):

  • Open Microsoft Edge
  • Press the three dots in the bottom right corner
  • Select ‘New InPrivate Window’

Firefox

On a desktop:

  • Open Firefox
  • Click on the Menu button (three straight lines in the top right-hand corner of the screen)
  • Select ‘New Private Window’.

On a mobile (these steps might be slightly different depending on what device you are using):

  • Open Firefox
  • Tap the ‘Tabs’ button at the bottom of the screen (a square with a number in the middle)
  • Press the ‘Private view’ button in the bottom left (which looks like a mask)
  • Press the ‘+’ in the bottom right to open a private page
  • Press the tabs button once you have finished and clear the tabs

Press the mask button again to exit private mode.


You can delete your history on all browsers easily, but it’s slightly different depending on which browser you are using. Here we are going to show you how to do this on some of the most popular internet browsers; Chrome, Safari, Microsoft Edge and Firefox. You should be able to find information on how to do this in other browsers online, but if you can’t, speak to one of our chat operators and we will try to help. Click below to find details for your browser:

Chrome

On a desktop (laptop or computer):

  • Open Chrome
  • Click the three dots in the top right-hand corner of the screen
  • Find the ‘More tools’ option
  • Click ‘Clear browsing data’
  • A pop up will then appear asking you to choose a time range. This is how far back you want to delete the history. You have the choice of the last hour, the last 24 hours, the last 7 days, the last 4 weeks or to delete all history from this browser
  • Make sure you tick all the boxes (Browsing history, Cookies and other site data, and Cached images and files)
  • Then click ‘Clear data’

On a mobile (these steps might be slightly different depending on what device you are using):

  • Open Chrome app
  • Press the three dots in the bottom right-hand corner of the screen
  • Press ‘History’
  • Press ‘Clear browsing data’
  • Select a time range. This is how far back you want to delete the history (e.g., last hour or last 24 hours)
  • Make sure you tick all the boxes (Browsing history, Cookies and other site data, and Cached images and files)
  • Then press ‘Clear browsing data’

Once you’ve done all these steps your history and any cookies will be deleted for the time period you selected (e.g., anything from the last hour).

Safari

On a desktop (Mac):

  • Open Safari
  • Click the Safari tab in the top left of your screen
  • Select ‘Clear History…’
  • Choose the time range. This is how far back you want to delete the history (you have the option of the last hour, today, today and yesterday, or all history)
  • Click ‘Clear History’

On a mobile (iPhone):

  • Go to settings
  • Scroll down and press ‘Safari’
  • Scroll down and press ‘Clear History and Website Data’
  • Press ‘Clear History and Data’

Once you’ve done all these steps your history and any cookies will be deleted for the time period you selected (e.g. anything from the last hour).

Microsoft Edge

On a desktop:

  • Open Microsoft Edge
  • Click ‘More’ (three dots in the top right-hand corner of the page)
  • Click ‘Settings’
  • Click ‘Privacy, search, and services’
  • Under ‘Clear browsing data’ click ‘Choose what to clear’
  • A pop up will then appear asking you to choose a time range. This is how far back you want to delete the history. You have the choice of the last hour, the last 24 hours, the last 7 days, the last 4 weeks or to delete all history from this browser
  • Make sure you tick all the boxes (Browsing history, Download history, Cookies and other site data, and Cached images and files)
  • Then click ‘Clear data’

On a mobile:

  • Open Microsoft Edge
  • Click ‘More’ (three dots in the top right-hand corner of the page)
  • Click ‘Settings’
  • Click ‘Privacy and security’
  • Click ‘Clear browsing data’
  • Make sure you tick all the boxes (Browsing history, Cookies and other site data, and Cache)
  • Then click ‘Clear browsing data’

Once you’ve done all these steps your history and any cookies will be deleted for the time period you selected (e.g. anything from the last hour).

Firefox

On a desktop:

  • Open Firefox
  • Click on the Menu button (three straight lines in the top right-hand corner of the screen)
  • Click on ‘History’
  • A pop up will then appear asking you to choose a time range. This is how far back you want to delete the history. You have the choice of the last hour, the last 2 hours, the last 4 hours, the whole day or to delete all history from this browser
  • Make sure you tick all the boxes (Browsing & Download history, Cookies, Cache, etc.)
  • Click ‘Clear Now’

On a mobile (these steps might be slightly different depending on what device you are using):

  • Open Firefox
  • Press the menu button (three straight lines either in the bottom or top corner of the screen depending on your device)
  • Press ‘Your library’
  • Press ‘History’
  • Press ‘Clear Recent History’
  • Choose a time period (the last hour, today, today and yesterday, or everything).

Once you’ve done all these steps your history and any cookies will be deleted for the time period you selected (e.g., anything from the last hour).


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