For bookings outside of our operational hours of 9.30 to 5.30 on weekdays, there is no guarantee that we will be able to accommodate this booking. We will be able to confirm this with you dependent on staff availability.

When bookings fall outside of our operating hours of 9.30 until 17.30 on weekdays, an additional cost of £20 will incur.

If the booking is accommodated for on a weekend it will incur an additional cost of £100.

Currently, we generally don’t have the staff capacity for weekend bookings, so if you are able to move your booking to a weekday, we will do our best to accommodate you then instead!

Please note, if the booking is accommodated for on a weekend it will incur an additional cost of £100.

If you haven’t already, please let us know whether you would like to pay via card or invoice.

• You can pay by card via our online platform: you can add your card details when you place your booking on Skedda, or via the link that you’ll receive from Skedda when the booking is made.
• For invoices: please send us the invoice contact and address – the invoice will be sent to you after the booking has taken place.

There are extra charges for equipment hire in each of our spaces. These can be added as needed via the calendar and are as follows:

Screen and sound bar- £30

Projector and projector screen- £20

Flipchart and paper- £10

Speaker and microphones- £20

We have tea and coffee available in each bookable space. We advise that you bring your own selection of milks as we are open 7 days a week to community groups, and so we can’t always guarantee that there will be enough for each booking – there is a vegan/vegetarian supermarket called Eighth Day adjacent to our building, as well as a Tesco Express which is  100m away.

Catering services can be booked separately, as we do not offer catering ourselves. However we suggest taking a look at Oak Street, or Eighth Day.

If you book catering, please make sure they also know to ring the relevant space button on the intercom and double check that the caterer will be picking up any trays etc once you are finished with them.

You can download our Accessibility Document at the bottom of this page.

If you have any questions about access which are not answered in this document, please contact access@theproudtrust.org.

We understand that from time to time room bookings need to be cancelled. Please give us as much notice as possible if this does happen by emailing bookings@theproudtrust.org or by cancelling your booking on our booking platform Skedda. If you would like to reschedule the booking you can also do this via Skedda if the rescheduled time is not outside of our operational hours (9.30 – 5.30 on weekdays) – otherwise contact us with the proposed reschedule date and time frame.

Cancellations that take place within 2 business days of the date will incur a 50% fee of the booking to cover administration costs.

None-attendance on the day will incur 100% of the room booking fee. This will trigger 45 minutes after the requested start time. We work part time across 7 days, so if no one attends after 45 minutes, the building may be locked.

Altering your booking 

Some changes you can make via Skedda such as attendee numbers, access requirements, equipment hire etc. You can create a password for your Skedda account via the Skedda booking confirmation email. Please notify us of these changes and let us know if you are unable to make the changes yourself.

Some changes you can make via Skedda such as attendee numbers, access requirements, equipment hire etc. You can create a password for your Skedda account via the Skedda booking confirmation email. Please notify us of these changes and let us know if you are unable to make the changes yourself.