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Thank you for taking the time to chat to a member of our Proud Connections support staff. We’d appreciate some feedback to be left on your experience today.


Proud Connections Live Chat is a digital one-to-one chat service delivered by The Proud Trust (Charity number: 1161102). Proud Connections Live Chat provides support, information and referrals to other groups and services for young people and the adults who support them, with a focus on LGBT+ identities (Lesbian, Gay, Bisexual, Trans and related identities).

Our chat operators are experienced staff members who are available to listen and support you during our open hours. Before using Proud Connections Live Chat, please ensure you have read our Terms of Service and our Confidentiality Statement. By accessing or using Proud Connections you are agreeing to both of these. If you have any questions about these terms, please contact us by email at info@theproudtrust.org.

Keeping conversations confidential is very important to us, but keeping you, or the young people you interact with, safe and supported is our biggest priority.

So, there may be times that we need to break confidentiality, which means telling other people about our conversations. We will only do this if we think we have to in order to keep you or someone else safe. Where possible, we will always talk to you first about who we might need to tell and what information we will give them. You can read our full confidentiality statement here.

Before starting a chat make sure you have read our Terms of Service and Confidentiality Statement.

When you start a chat:

  • You’ll be asked to create an account, login or join as a guest
  • You will be asked to provide some information (name, pronouns, age, location and what you want to chat about). You do not need to give this information if you don’t want to but it does help the operators know a little more about you so that they can support you as best they can
  • There may then be a short wait depending on how busy the service is, but you will be connected to someone as soon as possible. Don’t worry, you can still check out our resources and information while you wait. You will get a notification when the chat is ready
  • Once connected you will be able to speak to an operator (this is a trained staff member, not a “bot”). You will be able to type at your own pace. We are here to listen and support you, so take your time
  • We might ask some questions during the chat; this is just so that we can get a better understanding of your situation, so we can support you in the most appropriate way
  • Throughout the conversation, the operator may offer you some information about other services that may be able to support you
  • Everything you say to us will remain confidential, so anything you say will stay between you and the operator. The only time we would need to share some of the conversation would be if you ask us to, or if we believe you or someone else is in danger. You can find out more about this in our Confidentiality Statement

We are here to talk about anything you need to. This might be about: gender identity, sexuality, mental health, problems at school/college or relationships with friends, family or your religion.

You might not want to talk about yourself either, it might be that you want to know how to talk to or support a LGBT+ friend or family member.

No problem is too big or too small to talk to us about – we are here to support you!

If you are worried someone will see that you have been using The Proud Trust website or the Proud Connection Live Chat, there are a few things you can do:

  • Exit button: On all of our pages there is a quick exit button. If you are worried someone can see what site you are on, you can press this button and you will be redirected away from our website.

Private browsing & deleting internet history: If you don’t know how to do this check out our

Once connected you will be speaking to one of our experienced live chat operators. Our operators are trained staff from The Proud Trust who have experience working with and supporting LGBT+ young people. But most importantly they are people who:

  • Are LGBTQ+ themselves
  • You can trust
  • Will listen to you and will be open and friendly
  • Will not judge what you say and are ready to talk about anything you need to
  • Know about the issues facing LGBT+ young people, often from first-hand experience
  • Will give you space to share what you need to in your own time

There may be times that the chat cuts off due to internet connection issues, or if you need to close the chat suddenly. Don’t worry, you can reconnect again once you are ready. You might not be able to connect with the same person, but once you reconnect someone will be there to support you.

We won’t finish the chat until you are ready to, unless it is because the service is closing for the day, in which case we will give you advance notice that we will need to bring the chat to a close.

Once the chat does come to a close, there might be a few different outcomes. You might have some new information to go away and look at, you might want to come back and chat again another day, or we might have linked you up with other services that could support you.

Whatever happens after the chat, we are here to support you and you can come back again any time.

Proud Connection Live Chat is a support service with limited opening hours; we are not a crisis or emergency service. If you need urgent support or support when we are closed, you can contact Childline on 0800 1111 or text ‘SHOUT’ to 85258.

In an emergency you should always contact 999.

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If you’d rather chat without creating an account, you can continue as a guest.

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On each page / pop up and download within this website, you’ll see a button that looks like this.

If you click on the button, it will automatically add the page / pop up or download to your favourites. This means you’ll have a quick link to any saved resources when you’re next on the website.

You can access your list of stored favourites at ay time, by clicking on the ‘My account’ button at the top of the website (you must be logged in to see your account page). Once on your account page, you can click on the button called ‘view your saved favourites’.

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If you create an account with Proud Connections you can favourite any page, popup or download on the site – so you can access them easily from your dashboard.

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